Which technique is explicitly listed as a de-escalation technique?

Which technique is explicitly listed as a de-escalation technique?

• A. Paraphrase & Clarify
• B. Yell Commands
• C. Intimidate
• D. Isolate

Answer: (A)

De-escalation relies on communication that lowers emotional arousal by showing you are listening and trying to understand. Paraphrase and clarify does this directly: you restate what the other person has said in your own words and check that you understood correctly. This signals respect, reduces misunderstandings, and invites the other person to share more, which tends to calm the situation. The other options—yelling commands, intimidation, or isolating—tend to raise emotions, create resistance, and shut down dialogue, which is the opposite of de-escalation. So paraphrase & clarify is the de-escalation technique explicitly listed.

De-escalation relies on communication that lowers emotional arousal by showing you are listening and trying to understand. Paraphrase and clarify does this directly: you restate what the other person has said in your own words and check that you understood correctly. This signals respect, reduces misunderstandings, and invites the other person to share more, which tends to calm the situation. The other options—yelling commands, intimidation, or isolating—tend to raise emotions, create resistance, and shut down dialogue, which is the opposite of de-escalation. So paraphrase & clarify is the de-escalation technique explicitly listed.